"Our aim is to
provide you with both the finest quality products and the highest
standards of customer service to match. To ensure your total
satisfaction, here are a few guidelines that should help you on the
way to many rewarding hours of collecting."
1. Your Account Number
So that we can handle your enquiries efficiently, we
allocate all Registered Collectors with an account number,
which you can find on the My Details
page. It can also be found on every bill and on your address
label. Please be sure to quote your account number when
contacting us, so that we can help you quickly.
2. How to Pay
If you have not given payment details in advance, we ask you to
pay within 10 days of receiving your delivery. If your
payment is late, you may receive a reminder and your delivery may
Making Easy Payment
The easiest way to pay is with Continuous Credit / Debit
Card Authority. This ensures that your account is always
up-to-date. You can set up Continuous Credit / Debit Card
Authority online when you make a payment or complete an
order. You can also set or unset your authority via the Payment Cards
You can make payments online via the Make a
Pay by Phone 0333 00 32
You can pay by phone using a credit / debit card 24 hours a
day using our QuickPay service. Live advisors are also
available to take payment between 9am and 5pm Monday to Friday.
Pay by Post
You can also send your cheque or credit /debit card payment
The Westminster Collection, PO Box 4848, Poole, BH12 9GB.
Please write your account number on the front
of the cheque and enclose the payment slip from the bottom of
Just like a bank or building society, you can request a printed
statement at any time. Simply give us a call or drop us a
For instant access to your statement online, visit the Statement
page. You can also view past orders and despatch information
online via the My
4. Crossed in the Post?
We aim to attend to all correspondence within 5 days of
receipt. However, please allow up to 10 working days for
payment requests that may have either crossed in the post or with
items that have already been prepared for despatch.
5. Problem with your Delivery
If there is any problem with your delivery or if you simply do
not require it, you are fully covered by our 30 Day Money
Simply return the complete delivery along with the accompanying
bill, stating clearly on the front of the bill the reason for
return and whether or not you require a replacement.
If you wish to return am item from a collection that is
delivered monthly, please return it within 10 days so that we can
process it before your next delivery is due for despatch.
If you paid for your delivery by credit / debit card, we will
automatically refund your card when you return the goods.
Otherwise we will credit your account with us. To receive a
refund of your balance simply contact our Customer Service
Returns should be sent to:
The Westminster Collection - Returns, FREEPOST RSCL-CTHJ-RGHZ, PO
Box 75, Poole, BH12 9GG.
Please obtain a free Certificate of Posting from your Post
Office when returning any items as this will serve as your
confirmation that the items have been posted back to us.
If your delivery was received by Signed For or Special Delivery,
you should return it, using the same method as used for delivery,
The Westminster Collection - Returns, PO Box 75, Poole, BH12
We will be happy to reimburse your postage costs on request.
For items delivered by Courier, please contact the Customer Service
6. How to Contact Customer Service
You can email Customer Service here:
By Phone on 0333 00 32
You can place an order or make a payment 24 hours a day, 7
days a week. To speak to one of our specialist Customer
Service Advisors, please call during our normal Customer Service
hours, which are 9am - 5pm Monday to Friday.
Call cost 5.105ppm from BT Weekend Unlimited Plan.
Mobile and other providers' charges may vary. Calls may be
The Westminster Collection, PO Box 4848, Poole, BH12