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Your Guarantee of Satisfaction

Customer Service"Our aim is to provide you with both the finest quality products and the highest standards of customer service to match.  To ensure your total satisfaction, here are a few guidelines that should help you on the way to many rewarding hours of collecting."

1. Your Account Number

So that we can handle your enquiries efficiently, we allocate all Registered Collectors with an account number, which you can find on the My Details page.  It can also be found on every bill and on your address label.  Please be sure to quote your account number when contacting us, so that we can help you quickly.

2. How to Pay

If you have not given payment details in advance, we ask you to pay within 10 days of receiving your delivery.  If your payment is late, you may receive a reminder and your delivery may be delayed.

Making Easy Payment
The easiest way to pay is with Continuous Credit / Debit Card Authority.  This ensures that your account is always up-to-date.  You can set up Continuous Credit / Debit Card Authority online when you make a payment or complete an order.  You can also set or unset your authority via the Payment Cards page.

Pay Online
You can make payments online via the Make a Payment page.

Pay by Phone 0333 00 32 777
You can pay by phone using a credit / debit card 24 hours a day using our QuickPay service.  Live advisors are also available to take payment between 9am and 5pm Monday to Friday.

Pay by Post
You can also send your cheque or credit /debit card payment to:
The Westminster Collection, PO Box 4848, Poole, BH12 9GB.
Please write your account number on the front of the cheque and enclose the payment slip from the bottom of your bill.

3. Statements

Just like a bank or building society, you can request a printed statement at any time.  Simply give us a call or drop us a line.

For instant access to your statement online, visit the Statement page.  You can also view past orders and despatch information online via the My Account section.

4. Crossed in the Post?

We aim to attend to all correspondence within 5 days of receipt.  However, please allow up to 10 working days for payment requests that may have either crossed in the post or with items that have already been prepared for despatch.

5. Problem with your Delivery

If there is any problem with your delivery or if you simply do not require it, you are fully covered by our 30 Day Money Back Guarantee.

Simply return the complete delivery along with the accompanying bill, stating clearly on the front of the bill the reason for return and whether or not you require a replacement.

If you wish to return am item from a collection that is delivered monthly, please return it within 10 days so that we can process it before your next delivery is due for despatch.

If you paid for your delivery by credit / debit card, we will automatically refund your card when you return the goods.  Otherwise we will credit your account with us.  To receive a refund of your balance simply contact our Customer Service Department.

Returns should be sent to:
The Westminster Collection - Returns, FREEPOST RSCL-CTHJ-RGHZ, PO Box 75, Poole, BH12 9GG.

Please obtain a free Certificate of Posting from your Post Office when returning any items as this will serve as your confirmation that the items have been posted back to us.

If your delivery was received by Signed For or Special Delivery, you should return it, using the same method as used for delivery, to:
The Westminster Collection - Returns, PO Box 75, Poole, BH12 9GG.
We will be happy to reimburse your postage costs on request.

For items delivered by Courier, please contact the Customer Service Team.

6. How to Contact Customer Service

By Email
You can email Customer Service here: enquiries@westminstercollection.com

By Phone on 0333 00 32 777
You can place an order or make a payment 24 hours a day, 7 days a week.  To speak to one of our specialist Customer Service Advisors, please call during our normal Customer Service hours, which are 9am - 5pm Monday to Friday.

Call cost 5.105ppm from BT Weekend Unlimited Plan.  Mobile and other providers' charges may vary.  Calls may be recorded.

By Post
The Westminster Collection, PO Box 4848, Poole, BH12 9GB.