Delivery Advice
We normally ask customers to allow 7-10 days between placing an order and receipt. Occasionally an item may be a pre-release offer or take longer than expected due to factors beyond our control.
If you are waiting for an item to be delivered, you can look-up its expected delivery date by entering its product reference below. Alternatively, you can view any current delivery delays by product area by clicking on the links below.
Finding your Product Reference
Product references are 4 characters long. They can start with a letter or a number. You will find them on the initial advertising that you ordered from or on your email confirmation, if you ordered online. They are often shown as part of the Order Ref, in which case they are preceded by 3 characters and '/'.
eg. 123/H456/0 895/1700 K12/5647/1 (the Product Reference is shown in red)
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